1. Bookings

Bookings made online will be confirmed by email.  A booking is confirmed when we receive the payment and receipt of these constitutes acceptance of these terms and conditions.

2. Payments

Coach Unlimited accepts payment by credit card and debit card.  We do not accept payment by cheque, American Express or PayPal.  Payments are made in full and is taken at the time of booking.  All bookings must be paid in full at least 12 hours before the camp date or your children may not be able to attend camp.  

3. Offers and Discounts

The best available price will always be offered to you at the time of booking. Discounts cannot be used in conjunction with each other. If you have multiple discount codes, the best rate will be offered to you. Coach Unlimited cannot apply discounts retrospectively and discounts must be applied at the time of booking.

4. Cancellations

If your child is ill and unable to attend, a change of day may be given at our discretion. This will be in exceptional circumstance. We have to adequately have staffing in place and cancellations for non emergency will not be taken into consideration.

5. Your child’s information

It is the responsibility of the person making the booking to ensure that all details provided are accurate, in particular full information about each child, including medical and other special educational needs, and emergency contact information.  If we do not have all this information before camp starts, your children will not be allowed on camp.

6. Special requirements

Coach Unlimited recognises that the needs of individual children vary, and will endeavour to accommodate children with specific needs and/or medical conditions within the camp environment.  It is our policy not to exclude any child due to specific needs and/or medical conditions wherever possible.

It is the responsibility of the parent/carer to inform us of any medical conditions and special educational needs or disabilities, whether booking online or over the phone, so we can discuss how best to accommodate the child, and consider whether any reasonable adjustments can be made to ensure they are able to fully participate and enjoy the activities on camp within the staffing ratios provided for their age group. The needs of each child vary so decisions are made on a case-by-case basis and depend upon the level of support each individual child may require.

We are not able to provide additional staff to support a child 1:1. Where we feel that remaining at camp is not in the best interest of the child, we reserve the right to ask the parent/carer to come and collect their child.  No refund will be available.

7. Illness and First Aid

Coach Unlimited requires that all children who are ill or infectious be kept home for the full duration of their ailment, and for 48 hours after the last symptom occurs.  Coach Unlimited will only administer medication if it has been prescribed by a doctor or other health professional.

In the event of an accident, first aid will be administered to children in our care, and the emergency services will be called if necessary.

Essential prescribed medication including Epipens must be handed in to the Camp Manager for safe-keeping.

8. Child Exclusion

Coach Unlimited has a responsibility for ensuring the well-being and safety of all children in our care and have approved procedures for managing behaviour.  The company follows a zero tolerance policy on discrimination, bullying and persistent poor behaviour of any kind, irrespective of any special needs.  On rare occasions, and in more serious cases, we reserve the right to ask parents to remove children from camp either for the remainder of the day (part exclusion), or for the rest of the season (full exclusion). No refund will be made for any remaining days booked, and any costs associated with the exclusion will be the parents’ responsibility. We reserve the right to exclude a child at any time prior to or during a session due to illness.   The parent/carer will be required to come and collect their child

9. Late Pick-up

All children must be collected at the required end time. If, for any reason, you are unable to collect by 3:15pm, you will need to contact the Camp Manager or Head Office to discuss. We reserve the right to charge a late collection fee of £20 for every 15 minutes. We reserve the right to take further action beyond 30 minutes which may include contacting Social Services. We reserve the right to refuse future bookings from parents who continually pick up late.

10. Notice of Absence

If a child is not attending a scheduled day on camp, parents/carers must telephone the Camp Manager to allow us to update records.

11. Programme and activities

Activity programmes are subject to change in the event of unsuitable weather or other circumstances beyond our control.  Timetables displayed on camp are a guide and are subject to change, we cannot guarantee these activities will fall on those particular days.

In exceptional circumstances we may have to cancel particular dates at a venue, and in this event, we will try to give those booked onto the programme at least 14 days’ notice and will offer a suitable alternative if one is available, or refund all monies paid for the dates cancelled, if preferred.

12. Personal Property

All your child’s personal property is your responsibility and Coach Unlimited is not liable for any lost or damaged property on camp.  If you believe that your child has left an item on camp, please contact the Camp Manager who will do their best to assist you.  Lost property will remain on camp until the last day of the course and should be collected before the last day.  Unclaimed lost property will be taken back to Head Office and then donated to charity.  We are unable to return any items to you from Head Office.

13. Mobile Phones and Electronic Devices

All mobile phones and electrical devices are prohibited on camp. If found, children will be asked to place the device in the Camp Manager’s box which will be locked and secured at all times.  The device will be returned to the authorised parent/carer at the end of the session.

14. Insurance

All children in our care are covered by our Public Liability Insurance.

15. Photography / Filming

Please be aware that Coach Unlimited occasionally take photographs/video footage of children on camp for promotional reasons.  Please state on the booking form if you do not wish for your child to be photographed.

16. Parent Feedback / Complaints

 If you have concerns or suggestions, please tell us; we value your feedback and use it to develop and improve our services. If you have a concern regarding camp, this should initially be raised with your child’s Camp Manager.  If you are unable to resolve the issue, then please contact our Head Office (dan@coach-unlimited.co.uk or 01455393404).

17. Safeguarding

Coach Unlimited has legal obligations in relation to safeguarding and any suggestion of child abuse or neglect will be investigated and reported to our regulator, Ofsted, or relevant local authorities and agencies.

18. Policies and Procedures

For our full policies and procedures document, please email dan@coach-unlimited.co.uk

19. Data Protection

To process your booking, we need to collect personal details about you and your children.  We will treat it as confidential and keep it secure, complying with all relevant UK legislation.  We will use your email address and telephone number to contact you with information that relates to any bookings that you make and any information that we might need that relates to the welfare of your child.  We would also like to use some of your details to tell you about our products and services, and those of our parent/sister organisations and will ask for your consent during the registration / booking process.  You may unsubscribe at any time.

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